A fair way forward.
If something is not right with your order, tell us and we’ll help you understand the available options.
Requesting help
Open a support ticket from My tickets and include your order number, the item you are contacting us about, and a short description of the issue. Please contact us before sending an item back so we can share the correct next steps.
Eligibility
Return, exchange, and refund eligibility can depend on the product, its condition, the order details, and applicable consumer rules. We will confirm the options and any applicable time limits with you before a return is arranged.
Approved refunds
Where a refund is approved, it is generally returned to the original payment method. The time it takes to appear can vary by payment provider or bank. Any wallet-funded amount will be handled as part of the confirmed refund details.
Order issues
If an item arrives damaged, incorrect, or incomplete, contact support with your order number and clear photos where useful. Please keep the item and its packaging until support responds.
Need help with an order? Open a support ticket or email contact@thefarawaystore.com.